Terms of service

Last updated: 3 September 2026

These Terms of Service govern your use of the Velare Coffee website and the purchase of products from our store.

By accessing this site or placing an order, you agree to these terms.

1. Business information

Velare Coffee is a trading name of Coffee Latitude, a sole trader business operated by Matthew Bland in England, United Kingdom.

Correspondence address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. Contact: hello@velarecoffee.com.

For the purposes of UK data protection law, the data controller is Matthew Bland trading as Coffee Latitude.

2. Product nature and availability

Velare Coffee products are produced in batches and dispatched by Velare or an authorised fulfilment partner.

We may change product ranges, withdraw products, adjust prices or limit quantities for future orders. These changes do not remove your rights in relation to an accepted order. Products supplied must match their description at the time of purchase.

3. Orders and acceptance

An order is accepted once payment has been authorised, stock availability has been confirmed and dispatch preparation has begun.

We may cancel or refuse an order where a pricing error occurs, fulfilment is impossible, or fraud or misuse is suspected. A full refund will be issued if payment has been taken and we cancel the order.

4. Pricing and payment

Prices are shown in GBP. Prices may change before order confirmation. The price and delivery charge payable are shown before payment. Payment must be received in full before dispatch.

We use secure third-party payment processors and do not store full payment card details.

5. Delivery and fulfilment

Dispatch schedules, delivery estimates and charges are set out in our Shipping Policy. Discovery Pairs follow a separate weekly batch schedule. Items in a mixed order may arrive separately.

We will contact you about material delays and remain responsible for meeting our obligations under consumer law.

6. Risk and ownership

Risk in goods passes when you, or a person you identify to receive them, takes physical possession, subject to applicable consumer-law rules. Ownership transfers once full payment has been received.

7. Food products

Please follow the storage and preparation instructions and best-before date on the pack, and check product suitability for your needs. Contact us if you have a concern about the product or packaging.

8. Returns and refunds

Our Returns & Refund Policy explains cancellation rights, return instructions and help with faulty, damaged, incorrect or missing goods.

9. Website use

Brand assets, text, imagery and design elements remain the intellectual property of Velare Coffee or their respective owners unless stated otherwise.

You must not misuse the website, attempt unauthorised access, reproduce proprietary content without permission where permission is required, or interfere with site functionality.

10. Liability and consumer rights

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or death or personal injury caused by negligence. Nothing limits your statutory consumer rights.

11. Governing law

These terms are governed by the laws of England and Wales. This does not remove mandatory protections or rights to bring proceedings in the courts available to consumers where they live.