Shipping policy

Last updated: 3 September 2026

Velare Coffee is a trading name of Coffee Latitude, a sole trader business operated by Matthew Bland in England, United Kingdom.

Discovery Pair dispatch and delivery

The Discovery Pair costs £5 plus delivery. It is packed and dispatched by Velare in weekly batches.

Next Discovery dispatch: Wednesday 16 September 2026. Order by Tuesday at 12 noon for Wednesday dispatch. Orders after the cut-off move to the following Wednesday. Selecting priority delivery does not bring the batch dispatch date forward.

Current UK delivery options are Royal Mail Tracked 48 at £3.65 and Tracked 24 at £4.65. The selected charge appears separately at checkout. Velare adds no margin to Discovery delivery.

Full-size Coffee Duos

Duos are normally processed within 1–2 working days, Monday–Friday excluding public holidays, through our UK fulfilment partner. Tracked delivery is £4.95, with free Duo delivery on orders of £50 or more. Discovery delivery remains separately chargeable if included in a mixed order. The total delivery charge is shown before payment.

Duo delivery normally takes 2–4 working days after dispatch; remote locations may take longer. These are estimates. We will contact you about a material delay. If dispatch confirmation has not arrived within three working days for a Duo, or after the stated Discovery dispatch date, email hello@velarecoffee.com.

Delivery coverage and tracking

We currently accept UK orders to addresses supported at checkout. International checkout is closed. Register interest in international availability.

Dispatch means your parcel has left Velare or our fulfilment partner; delivery follows afterwards. Tracking is sent when available. Items in a mixed order may arrive separately.

Address changes and delivery problems

Please check your address and contact us promptly if it needs correcting. We will try to amend it before dispatch. If a parcel is delayed, missing, damaged or incorrectly marked delivered, contact hello@velarecoffee.com. We will investigate with the carrier and arrange the appropriate remedy. A carrier’s scan alone does not remove your statutory rights.

We remain responsible for delivery in accordance with consumer law. We do not transfer responsibility to the courier simply because an order has been dispatched. Any redelivery arrangements and applicable costs will be explained before you agree to them.

Unless otherwise agreed, orders will be delivered within 30 days. Nothing in this policy limits your statutory rights.

Returns and correspondence

See our Returns & Refund Policy. Contact us for the appropriate return address before sending a parcel; fulfilment return addresses may differ from our correspondence address.

Correspondence: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.