Shipping & Returns
🚚 3. Shipping Policy
3.1 Delivery Areas
We currently deliver to UK Mainland and selected outlying regions.
3.2 Delivery Options
| Service | Estimated Time | Cost | Notes |
|---|---|---|---|
| Standard Delivery | 2–3 working days | £4.95 | Tracked service via BBH’s preferred courier. |
| Express Delivery | 1–2 working days | £7.95 | Optional upgrade at checkout. |
| Free Delivery | Orders over £60 | £0.00 | Applied automatically at checkout. |
| Highlands / Islands | 3–5 working days | £9.95 | Extended delivery time. |
3.3 Dispatch Times
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Orders placed before 11:00am are typically dispatched the same working day (subject to stock).
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Coffee is roasted to order, so please allow up to 5–7 working days for dispatch.
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Tracking information is emailed once your order leaves our fulfilment partners.
3.4 Carriers
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Hardware & Accessories: shipped via Brewed by Hand (BBH)’s preferred courier network.
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Coffee Products: shipped via Masteroast courier partners.
3.5 Missed Deliveries
If a delivery attempt fails due to an incorrect address or missed collection, additional redelivery fees may apply.
3.6 Returns Shipping
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If returning due to a change of mind, shipping fees are non-refundable.
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For faulty or damaged goods, replacement or collection will be arranged at Velare’s cost.
⚖️ **Legal Notes**
Velare Coffee is a trading name of **Coffee Latitude Ltd**, registered in England & Wales.
This policy is governed by UK law and complies with the **Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013**.
All warranties, returns, and fulfilment services are provided in partnership with **Brewed by Hand Ltd** (hardware) and **Masteroast Coffee Co. Ltd** (roasted coffee products).