Product support
If you need help with a Velare purchase, contact hello@velarecoffee.com with your order number and a description of the issue.
Coffee quality and storage
Follow the storage instructions and best-before date on your pack. If you have a concern about the coffee or packaging, please include the product name and batch code where available. Photographs can help us understand the issue.
We will review the issue and arrange the appropriate remedy. Your statutory rights are not affected.
Equipment purchases
For support with equipment purchased from Velare, contact us with your order details and, where available, the model and serial number. We will help identify the appropriate support route. Any manufacturer's warranty is additional to your statutory rights.